Sterling Solves Customer Problems

the Customer Challenge:

An existing customer of Sterling Services Ltd was looking for additional storage for new products classified hazardous by the Department of Environmental Quality (DEQ) from the State of Michigan in the Metro Detroit area in 1^st Qtr of 2014. Sterling had no more available regulated storage tanks or non-regulated storage tanks that could be upgraded to regulated.

Sterling’s Solution:

Sterling secured the commitment of the existing customer for a rental agreement for new regulated tanks for 3 years and then used its network of industry contacts to indentify the proper vendors and contractors to quote the job. After analyzing the finances of the project and the expected revenue from the customer, Sterling went ahead and purchased the equipment for the expansion and hired the contractors for the implementation of two new 41,000 gallon tanks at their facility.

the Quantified Result:

The two new 41,000 gallon tanks were installed and then approved by DEQ in 3^rd Qtr 21014. These tanks are now fully operational and have satisfied the customer need for additional storage requirements for their products. These tanks have contributed to an increase in fixed revenues for Sterling Services starting in 4^th Qtr 2014.

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Mission Statement

It is the mission of Sterling Services Ltd to provide our customers with the safest, most reliably efficient, highest quality services for their petroleum products at a reasonable cost.

Vision Statement

The Midwest leader in the Petroleum and Chemical industry servicing domestic and international clients toll blending and storage requirements. To be a socially responsible family run business that treats their employees and clients like family. To be a partner with the local community and better the lives of our neighbors by investing in the quality of life and services while consistently expanding our footprint and reach.

Core Values

Dependable: We expect that all of Sterling Services can be counted on to be where they need to be at their given times and be reachable in a reasonable manner when away from the job.

Commitment to Quality: Sterling employees understand the unique nature of the products and services it provides and makes sure that all activities uphold their commitment to themselves and their clients.

Teamwork: Greatness is achieved by working together as a team to achieve the desired objectives for the company.

Healthy & Safety. The safety and health of all employees, contractors and partners of the business is the chief priority. All procedures and processes are constantly reviewed in effort to maximize safety.

Open & Honest. Sterling prides itself on being open and honest about each individual’s role at the company, the direction of the company and its communication with current and potential clients.

Adaptability. Sterling provides a high level of service in an ever-constantly changing marketplace and must adapt quickly to changes that occur in a safe and effective manner.